Policies & Conditions

Policies & Conditions

1. Terms & Conditions

  • Effective Date: 01/06/2025

Welcome to Uplifty (“we”, “our”, or “us”). By using our app or website, you agree to be bound by the following terms and conditions.

  1. Services Provided
    We offer a platform that connects users with verified mental health professionals psychologists/therapists /counsellors We do not provide medical advice or emergency services.

  2. User Eligibility
    You must be at least 15 years old to use the app. By using our services, you confirm that all information you provide is accurate and truthful.

  3. Booking and Payments
    Sessions can be booked through the app. Payments must be done after the session is booked . We use secure payment gateways and do not store card information.

  4. No Medical Emergency Use
    Our platform is not meant for medical or psychiatric emergencies. If you are in crisis or feeling suicidal, please contact emergency services or a nearby hospital immediately.

  5. User Conduct
    You agree not to misuse the platform, harass professionals, or engage in abusive, illegal, or harmful behavior.

  6. Limitation of Liability
    We are not responsible for the outcomes of your interactions with psychologists. While we verify qualifications, therapy outcomes vary by individual.

  7. Modifications
    We may update these Terms at any time. Continued use after changes means you agree to the new terms.

2. Privacy Policy

  • Effective Date: 01/06/2025

We value your privacy and are committed to protecting your personal data.

  1. Information We Collect
    • Personal info: Name, email, contact details
    • Health info: Only when voluntarily shared during session bookings or chats
    • Usage data: Logs, device info, IP addresses

  2.  How We Use Your Data
    • To facilitate appointments
    • To communicate updates
    • For platform improvement
    • For legal compliance

  3. Data Sharing
    • With therapists you book, under strict confidentialit
    • With payment processors (for transactions only)
    • We do not sell your data to third parties

  4. Data Security
    We follow industry-standard encryption and access controls. However, no system is 100% secure.

  5. Your Rights
    You may request to access, update, or delete your data by contacting us at support@uplifty.app

3. Refund & Cancellation Policy

  • Effective Date: 01/06/2025
  1. Cancellations
    • You may cancel a session up to 6 hours before the scheduled time for a full refund.
    • Cancellations made within 6 hours are non-refundable.
    • Usage data: Logs, device info, IP addresses

  2. Rescheduling
    • Rescheduling is allowed up to 2 hours before the session.

  3. Therapist Cancellations
    If a therapist cancels or is unavailable, you may choose a new slot or request a full refund.

  4. No-Shows
    If you miss your session without canceling, the session is non-refundable.

  5. Refund Process
    Approved refunds are processed within 5–7 business days to the original payment method.

4. Data Privacy & Activity Tracking

  • Effective Date: 01/06/2025

To ensure a seamless and high-quality experience, Uplifty utilizes Apptrove for the sole purpose of tracking client activity within the platform. This integration allows us to improve our services and understand user interactions more effectively. We prioritize your security above all else; therefore, all client data remains strictly confidential and is protected by industry-standard encryption protocols. We do not sell your information to third parties, and the data collected via Apptrove is used exclusively to enhance your experience while maintaining the highest levels of privacy and data integrity.

Note: We are not collecting any personal user data. We only receive logs that help us analyze errors and issues within the app.

5. Data Retention & Deletion

  • Effective Date: 01/06/2025

We retain personal data only as long as needed to provide the Services, comply with law, resolve disputes, and enforce our agreements.

  • Account and profile data (name, email, contact details): kept while your account is active. After you request deletion, we delete or anonymize it unless we must keep it for legal, tax, security, or dispute-resolution reasons.

  • Appointment, booking, and payment records: kept as needed to provide sessions, process refunds, and meet legal/accounting requirements. We do not store full payment card details. Payments are processed by our payment provider.

  • Information you share in the app (including booking, counselling, and chat): kept while your account is active, or until you request deletion, unless a longer period is required by law.

  • Usage, technical, and diagnostic data (including device information, logs, IP addresses, Location and analytics such as AppTrove): kept only as long as needed to operate and improve the Services, then deleted or kept only in aggregated or anonymized form.

  • Account deletion: You can delete your account in the app or by emailing support@uplifty.app. Some data may remain temporarily in backups until those backups are rotated.