Refund & Cancellation

1. Cancellations

• You may cancel a session up to 24 hours before the scheduled time for a full refund.
• Cancellations made within 24 hours are non-refundable.
• Usage data: Logs, device info, IP addresses

2. Rescheduling

• Rescheduling is allowed up to 24 hours before the session.

3. Therapist Cancellations

If a therapist cancels or is unavailable, you may choose a new slot or request a full refund.

4. No-Shows

If you miss your session without canceling, the session is non-refundable.

5. Refund Process

Approved refunds are processed within 5–7 business days to the original payment method.